Axario Home is a subscription-based household management service provided by Praxis Marketing Consultancy (Pty) Ltd(trading as Axario).
Effective date: 10 August 2026.
1. Free Trial
Axario Home offers a 14-day free trial for eligible new customers.
During the trial:
- You have full access to the features included in your selected plan.
- No payment is taken when you start your trial.
- You can cancel at any time during the trial.
- If you cancel during the trial, you will not be charged for the subscription.
At the end of the trial, you will need to subscribe to a paid plan to continue using Axario Home.
2. Paid Subscriptions
Axario Home is available on monthly and annual subscription plans.
Your subscription will renew automatically at the end of each billing period unless you cancel before the next renewal date.
You can manage or cancel your subscription through your Axario Home account.
Cancellation prevents future renewal but does not normally result in a refund for a billing period that has already started.
3. Refunds
We generally do not provide refunds for partially used monthly or annual subscription periods following cancellation.
However, we may provide a refund where:
- You have been charged in error or charged more than once for the same subscription;
- A payment was made after you had successfully cancelled your subscription;
- There was a significant technical issue that prevented you from accessing the paid service and we were unable to resolve the issue within a reasonable period; or
- We determine, at our discretion, that a refund is appropriate in the circumstances.
Refund requests should be submitted as soon as reasonably possible after the relevant charge.
4. Consumer Rights
Nothing in this Refund Policy is intended to limit or exclude any rights or remedies you may have under applicable consumer protection or other laws that cannot legally be excluded.
Where applicable law provides you with a right to cancel a purchase or receive a refund, those rights will continue to apply.
5. Refund Processing
Where a refund is approved, it will normally be issued to the original payment method used for the transaction.
For payments processed through Paddle, refunds may be processed by Paddle as our payment service provider. The time it takes for a refund to appear in your account may depend on your bank, card issuer or payment provider.
For payments processed through another payment provider, the refund will be handled through the applicable payment provider.
6. How to Request a Refund
To request a refund or discuss a billing issue, please contact us with:
- Your name;
- The email address associated with your Axario Home account;
- The date and amount of the payment; and
- A brief description of the reason for your request.
Email: support@axario.co.za
We will review your request and respond as soon as reasonably practicable.
7. Changes to this Policy
We may update this Refund Policy from time to time. The latest version will be published on the Axario Home website and will include the effective date of the update.
8. Contact
If you have any questions about this Refund Policy or an Axario Home payment, please contact:
Axario
Email: support@axario.co.za
Website: www.axario.co.za